Shipping

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at Support@hueglam.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at Support@hueglam.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at Support@hueglam.com.

Where do we ship to?

We ship to almost every city in India. We do not offer an international shipping option currently, but we hope to offer it in the future.

How long does an order take to process?

We try to process the orders within 24 working hours, in most cases we try to fulfil the order within 5 working days, but please allow us 7 working days to fulfil the order. Order delivery time may vary during peak periods(after/during product launches, holidays and special promotions)

How long does it take to ship?

We ship all confirmed orders within 24 working hours. You will receive an email once your order is shipped with your tracking number. We work as hard as we can to try to meet your expectations, but sometimes there may be delays – e.g. because of postal/carrier delays, logistics, bad weather, or things out of our control.

How can you track your order?

Once your order has been dispatched from our warehouse, you will receive an email with your tracking information.

Cancellations

You can cancel your orders by writing to us on our Email ID – support@hueglam.com or please call us at 8886677330 (Monday to Friday, 10AM to 7PM & Saturday 10AM to 4PM)and we will help you cancel the order.

How will I receive the refund for my cancelled order?

For prepaid orders, money will be returned to the bank account/credit/debit card or where the payment was made within 7 business working days.We will be able to credit to the original method of payment, we cannot refund to another alternative card.

Please Note: Orders can only be cancelled before they are shipped.

Returns and Refund

Thank you for shopping at The HUEGLAM. We have made all our products with utmost care and deep scientific knowledge with an understanding of most skin types. If you are still not completely satisfied with a purchase, please reach out to us and we will put all our efforts to help you. Kindly make an unboxing video for easy reference. 

We offer refund / replacement only in the following cases:

1. Wrong product delivered
2. Expired product delivered
3. Damaged product delivered – Physical damage
4. Missing product

Step 1 – Raise a request within 2 days from the date of delivery along with an unboxing video through Email –
support@hueglam.com or on WhatsApp at +918886677330 with the pictures of the issue
you are facing and your order ID.

Step 2 – Allow us 48 working hours to review your request.

Step 3 – On reviewing your request, we will send our courier partner to collect the product delivered to you.

Step 4 – After your product(s) is received, we will verify it and initiate the replacement or refund accordingly.

Under what conditions return/ replacement requests will not be accepted?

• Opened/used/altered products.
• Original packaging (mono cartons, labels, etc.) missing.
• The return/replacement request is generated after 2 days from the date of delivery.
• The damaged/ missing product is reported after 2 days from the date of delivery.
• Update received as product delivered but product not received and if reported after 24 hours from the time of delivery.